Paula Baptista is owner and Senior Partner at Exponential Performance, a Brussels based company specialising in assessing and developing energy models for people, teams and organisations. Paula coaches and mentors business leaders, and facilitates change management projects focused on the creation of customer centric businesses.
Paula is an engaging and passionate speaker on the subject of consumer insights and listening to the customer voice to impact company performance. Her work combines practitioners’ knowledge with academic structure.
Prior to creating her own company, Paula gained significant experience in senior executive management positions in major Retail and Manufacturing industries across Europe. Paula has earned an MBA from Nottingham University (Specialised in Knowledge Management and Strategy) and a Business Degree.